Walk-In Centre Consultant needed urgently: APPLY HERE
To ensure client retention, development and maintenance of an allocated portfolio of clients relating to the funds administration. Providing effective and efficient service telephonically or via emailor other correspondence in a timeous manner. Maintaining key relationships with stakeholders to ensure optimal service delivery and to provide continuous backup service to the Account executives at all times.
WHAT YOU’RE GOING TO DO
Ensure queries and problems are resolved accurately and timeously
Take full responsibility of queries received and feedback to the client
Obtain all relevant information to finalize the queries received
Attending to telephonic queries
Attending to staff and broker’s email requests
Distribution of membership packs
WHAT YOU’LL NEED:
3-5 years’ experience in the Medical Scheme Administration industry, preferably in a customer service environment
Basic computer skills (MS Office)
Momentum Health system knowledge, Oracle claims experience an advantage, and in-depth knowledge of all Momentum Health products (Health Saver, Advice Fee, Health Waiver, Health Returns & Multiply) an advantage
Experience interacting at a senior level with companies and brokers an advantage.
Good understanding of the Medical Schemes Industry
Fluency in English and Afrikaans is essential
WHAT COMPETENCIES YOU’LL REQUIRE
Excellent Communication Skills
Good time management skills
Planning and organizing
Initiative and pro-active
Creative problem solving
Accurate and precise
Good interpersonal skills
Excellent problem-solving skills
Shortlisted candidates will be subject to the following statutory checks:
This role will be based in our Centurion office.
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk if you need further assistance.
5 August 2019
(The purpose for this email address is solely for queries regarding the advertised position and No emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)
All positions will be filled in accordance with our Employment Equity plan.
We also encourage people with disabilities to apply. Apply Now
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