Multi-Skilled Consultant D wanted immediately: APPLY HERE
About us, purpose, experience and qualifications
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
To provide relief duties in an efficient and effective manner for all Team Leader and Administrator functions to ensure smooth running of functional areas.
experience and qualifications
NQF 4 Qualification Preferred (Ideal) Qualification
NQF level 5 related qualification
An appropriate recognized business degree at NQF level 6 is preferred
4 years experience in the front line or administration function is preferred
Engage with the customers in a professional way as specified in the service standards
Ensure customers’ needs and expectations are understood
Process the customers’ requests in an efficient and customer focused manner
Deal with customer complaints, relating to sales and operational activities and ensure that it is resolved to the satisfaction of the customer
Build and maintain enduring and rewarding relationships with customers
NQF5 and RE would be an advantage It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.
The achievement of sustained results for the Sales and Service Business.
The achievement of sustained results for the Transactional Business.
The capacity to listen attentively, present information clearly and concisely and respond appropriately to the verbal and written communications of others. This includes the ability to regulate delivery in response to the needs of a target audience.
Anticipates, recognizes and meets the needs of internal and external clients or customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships.
Defines tasks needed to accomplish goals and assigns and co-ordinates people, tasks and resourced accordingly.
The capacity to work cooperatively with others to achieve shared goals.
Understands relevant financial and commercial knowledge to be able to optimize financial resources to meet current and/or future priorities.
The capacity to put people at ease and build sound relationships based on mutual trust and openness.
Cuts to the core of issues and applies effective analysis, logic and creativity to identify and implement solutions.
Able to make firm and, if necessary, swift decisions, sometimes with limited information; Assesses risk and accepts responsibility for the resulting action. Apply Now
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